Customer Success Manager

Job Summary

A company is looking for a Scale Customer Success Manager to manage a large portfolio of customers and drive exceptional outcomes.

Key Responsibilities

• Manage a portfolio of 1,000+ customers, focusing on adoption, retention, and expansion strategies
• Analyze customer data and health metrics to proactively address concerns and identify upsell opportunities
• Coordinate with support teams to ensure a high-quality customer experience and foster a collaborative problem-solving environment

Qualifications

• 3+ years of experience in customer success or account management in a B2B SaaS environment
• Proven track record managing large customer portfolios with strong retention metrics
• Advanced analytical skills and experience with customer success platforms and automation tools
• Experience with CRM systems and business intelligence tools
• Ability to engage effectively with smaller business owners and decision-makers