North Carolina Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to assist with resolving installation and service order issues.

Key Responsibilities

• Maintain data integrity of inventory systems and handle customer record assignments for fiber orders
• Respond to service queues and assist technicians and business partners through phone calls and chats
• Participate in specialized task groups and stay informed about departmental methods and procedures

Required Qualifications

• MUST reside in North Carolina
• High School Diploma/GED or equivalent experience
• One to two years of telecommunications experience or related vocational training
• Fluent skills in Excel, including building spreadsheets and using macros
• Working knowledge of technical requirements associated with service offerings such as FTTP and VOIP