Technical Support Agent

Job Summary

A company is looking for a Technical Support Representative to provide customer support for public Wi-Fi, VoIP, and TV services.

Key Responsibilities

• Provide support for end-users utilizing public Wi-Fi, VoIP, and TV services, including troubleshooting connectivity issues
• Assist with billing inquiries and account-related support, including examining invoices and updating account information
• Document interactions with end-users and deliver email support while monitoring voicemail inquiries

Required Qualifications

• High School Diploma or GED
• General knowledge of personal computer networking
• Must be located in Texas and a US Citizen
• Willingness to work shift schedules in a 24x7 Call Center environment
• Proficient in typing (minimum 35 WPM)