Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage key accounts and drive customer success.

Key Responsibilities

• Manage customer success cycle for key accounts, ensuring adoption and strong customer health
• Analyze customer data to provide recommendations that drive ROI
• Collaborate with various teams to deliver quality outcomes to customers

Required Qualifications

• 5-7 years of software/B2B customer success management experience
• Experience managing a portfolio of complex customers in the restaurant, retail, and service industry
• Ability to present to C-Suite executives and develop robust marketing plans
• Bachelor's degree (BA/BS)
• Familiarity with software tools like Salesforce, Catalyst, Front, and Notion