Client Service Associate

About the position

Responsibilities
• Find innovative ways to respond to varying questions, issues, and concerns from customers.
• Connect with customers via phone, email, chat, and social media to resolve their inquiries.
• Calmly attempt to resolve and de-escalate any issues that arise.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues to improve service quality.
• Upsell products or services when required.

Requirements
• High School Diploma or equivalent.
• Proven call center experience.
• Typing speed of 25 WPM or more.
• Proficient in PC operation and navigation.
• Entry-level network troubleshooting skills.
• Ability to set up home Wi-Fi networks and configure routers or switches.
• Core proficiency with laptop or desktop computers.
• Excellent oral and written communication skills.
• Ability to work independently and in a fast-paced environment.
• Strong listening skills and the ability to stay composed and objective.

Nice-to-haves
• IT/Network certifications or degrees preferred.
• Experience in customer service roles.

Benefits
• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs