Banking Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in the banking sector.

Key Responsibilities:

• Handle heavy volumes of incoming calls professionally and courteously
• Provide accurate information regarding banking products and assist with customer inquiries
• Document customer interactions and collaborate with internal teams to resolve complex issues

Qualifications:

• Proven experience in a call center, customer service, or financial services environment
• Strong knowledge of banking products such as checking accounts and ACH payments
• Proficiency in using customer service software and Microsoft Office Suite
• High school diploma or equivalent; associate's or bachelor's degree preferred