Health Care Customer Service Representative

Job Summary

A company is looking for a Health Care Customer Service Representative to handle inbound and outbound calls related to insurance and payment issues in a remote setting.

Key Responsibilities

• Make and answer calls to resolve billing and payment issues
• Respond to patient inquiries and provide information in a professional manner
• Follow client-specific protocols while investigating and addressing client enquiries

Required Qualifications

• 1+ years of experience in a call center or customer service role
• Knowledge of medical terminology and healthcare administration preferred
• Ability to work in a fast-paced environment and manage multiple tasks
• Flexibility in scheduling, including evenings and weekends as needed
• Bilingual candidates are encouraged to apply for additional support