Technical Support Enablement Manager

Job Summary

A company is looking for a Technical Support Enablement Manager.

Key Responsibilities:

• Develop and execute training programs and continuous learning initiatives for support agents
• Oversee knowledge management and enhance resources for support teams
• Establish quality assurance programs and analyze performance data for improvement

Required Qualifications:

• 5+ years of experience in customer support or support enablement
• Associate degree in a relevant field or equivalent experience required
• Certifications in Zendesk, Salesforce, or similar systems preferred
• Proven experience in training program development and quality assurance
• Strong knowledge of support ticketing platforms and workflow automation tools