Member Services Advocate

Job Summary

A company is looking for a Member Services Advocate to provide specialized case management and support to members.

Key Responsibilities

• Manage assigned member caseload with a focus on enhancing the member experience
• Coordinate internal and external issue resolution for member inquiries and concerns
• Maintain accurate documentation and collaborate with internal stakeholders to improve service processes

Required Qualifications

• College Degree or equivalent combination of college and work experience
• Experience in client-focused solutions, preferably in billing, insurance, healthcare, or legal environments
• Strong knowledge of HIPAA regulations