Customer Learning & Enablement Manager

Job Summary

A company is looking for a Customer Learning, Development & Enablement Manager.

Key Responsibilities

• Develop scalable training content and launch a Customer Academy with tiered learning paths
• Collaborate with cross-functional teams to promote ongoing learning and product mastery
• Design and execute the Customer Education and Enablement Strategy, managing the LMS platform and reporting on effectiveness

Required Qualifications

• 3+ years of experience in customer education, enablement, or training in a B2B SaaS environment
• Strong experience managing an LMS platform, including content strategy and user management
• Proven track record of designing and delivering effective customer training programs
• Hands-on experience creating digital learning content, including video scripts and e-learning modules
• Strong project management skills with the ability to manage multiple education initiatives