Patient Call Representative

Job Summary

A company is looking for an Associate Patient Call Representative.

Key Responsibilities

• Handle inbound and outbound calls to assist patients with inquiries and issues
• Provide one-call resolution and follow up on escalated inquiries
• Verify insurance, process payments, and update patient information

Required Qualifications

• High school diploma or GED required
• Strong customer service experience is required
• A/R, billing, and/or insurance verification experience is strongly preferred
• Healthcare experience is required
• Bilingual preferred