Member Services Representative

Job Summary

A company is looking for a Member Services Representative.

Key Responsibilities

• Receive and resolve incoming calls from members, providers, and other constituents
• Issue authorizations and handle claim inquiries while providing accurate benefits information
• Process customer claims and fulfill requests for ID cards and other customer service inquiries

Required Qualifications

• High school graduate or equivalent; business-related college courses preferred
• Two years of customer service or call center experience
• Two years of experience in the health care industry or insurance environment preferred
• Strong computer and technical skills for data entry