Indiana Licensed Call Center Agent

Job Summary

A company is looking for a Call Center Agent to support its Indiana account.

Key Responsibilities

• Handle inbound and outbound calls to assist members and providers with inquiries
• Provide accurate information regarding healthcare services and resolve related inquiries
• Document interactions and escalate complex issues while ensuring customer satisfaction

Required Qualifications

• High school diploma or equivalent; associate degree or higher preferred
• Minimum of 1 year of experience in a call center or customer service environment
• Proficiency in using computer systems and navigating multiple applications
• Flexibility to work both onsite and remotely as required