Implementation Manager

Job Summary

A company is looking for an Implementation Manager who is passionate about voice technology and committed to driving customer success.

Key Responsibilities

• Lead the implementation process for new customers across the Agents Platform and other product lines
• Develop the Customer Success playbook for implementation excellence
• Partner with internal stakeholders to ensure smooth handoffs and aligned customer journeys

Required Qualifications

• Experience with high growth functions and a growth mentality
• Understanding of software development, software architecture, and common integration patterns
• Strong technical background to assist customers in architecting integrations
• Experience managing project timelines and senior stakeholders
• Ability to identify patterns that can be standardized and scaled