Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst - Security & Compliance.

Key Responsibilities

• Co-ordinate responses to customer security questionnaires
• Assist the Level 1 team with first-line support queries
• Partner with Product Teams and Engineering to develop expertise in security and compliance

Required Qualifications

• 12+ months experience in Customer Support for SaaS enterprise software
• Ability to explain complex technical concepts clearly
• Experience handling and prioritizing multiple support tickets
• Experience escalating technical issues to advanced support teams
• Familiarity with RESTful APIs is a plus