Bilingual Call Center Representative

Job Summary

A company is looking for a Bilingual Call Center Representative (Temporary).

Key Responsibilities

• Provide customer service and process requests for account-based employee benefit plans
• Handle inquiries from participants, financial advisors, and plan administrators via phone, email, or chat
• Ensure compliance with plan provisions and maintain confidentiality of sensitive information

Required Qualifications

• High school diploma or GED; further education or equivalent experience preferred
• 1+ years of call center or customer service experience preferred
• Proficiency with Microsoft Office and Excel applications
• Completion of a video interview assessment is required
• Computer proficiency is mandatory