Bilingual Call Center Specialist

Job Summary

A company is looking for a Call Center Specialist to provide quality customer service in a remote, part-time capacity.

Key Responsibilities

• Manage calls by taking ownership to enhance customer experience and build relationships
• Schedule appointments, transmit messages to the clinical team, and answer medication refill questions
• Demonstrate proficient data entry skills and maintain confidentiality while providing customer service

Required Qualifications

• Bilingual in English and Spanish is required
• Associate's Degree OR Medical Assistant Certification with 1 year of experience
• Experience in a call center or busy phone system
• Electronic appointment scheduling experience
• Must reside and work in the United States with access to reliable, high-speed Internet