Contact Center Administrator

Job Summary

A company is looking for a Contact Center Administrator.

Key Responsibilities

• Manage Contact Center Software and tools efficiently
• Own technical configuration of the system and analyze IVR routing
• Collaborate with management to evaluate KPIs and troubleshoot issues

Required Qualifications

• Bachelor's Degree or equivalent work-related experience
• 5 or more years of experience in a contact center operations environment
• 5 years' experience in a customer service environment
• Experience with CXone (NICE inContact) and knowledge of contact center technology
• Collaborative attitude with a strong analytical mindset