Product Specialist

Job Summary

A company is looking for an Overleaf Product Specialist to join their Customer Success team.

Key Responsibilities

• Provide timely, professional email-based support to B2C and B2B users
• Maintain and improve documentation, educational resources, and training materials
• Collaborate with cross-functional teams to communicate user feedback and enhance the platform

Required Qualifications & Skills

• Familiarity with LaTeX, Overleaf, or similar markup languages and authoring tools
• Experience in a customer service or support role within a SaaS platform
• Ability to quickly learn and explain technical subjects to users of varying expertise levels
• Comfortable working remotely and independently while collaborating with a distributed team
• Availability during core support hours (2 PM-5 PM UK time)