Team Leader

Job Summary

A company is looking for a Team Leader responsible for overseeing the day-to-day operations of a team of Customer Service Associates.

Key Responsibilities

• Exhibit company culture and meet or exceed key performance indicators (KPIs)
• Coach, motivate, and monitor team performance while ensuring compliance with policies and procedures
• Participate in hiring decisions and conduct performance appraisals as needed

Required Qualifications, Training, and Education

• Associate degree preferred
• Minimum of 2 years of previous experience in a fast-paced leadership role
• Experience in a call center environment preferred
• Good attendance record of 85% or higher for the last 90 days
• Quality assurance scores of 85% or higher average for the last 90 days