Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Handle approximately 50-60 calls and 50-60 emails daily to address customer inquiries
• Assist members with registration, purchases, gym membership enrollment, cancellations, refunds, and technical support
• Work with the Support Manager to monitor trends and escalate issues requiring IT support

Required Qualifications

• Bachelor's Degree
• Minimum of two years' experience in product or customer support
• Interest in wellness or fitness, with prior experience in corporate wellness preferred
• Highly organized with previous customer service experience