Remote Call Center Representative

Job Summary

A company is looking for a Full Time Call Center Representative (Temporary).

Key Responsibilities:

• Provide first-level assessment, support, and resolution of customer issues
• Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests
• Maintain customer satisfaction ratings and handle dispute escalations according to company policies

Required Qualifications:

• Minimum of 3 years of service-related experience in a call center environment
• Experience in a remote and fast-paced environment
• Basic knowledge of Microsoft Suite, including Outlook, Word, Excel, and OneNote
• Ability to learn systems and multi-task effectively
• Bilingual (Spanish) is a plus