Technical Product Support Specialist

Job Summary

A company is looking for a Technical Product Specialist.

Key Responsibilities

• Diagnose and resolve complex technical issues related to billing, product installation, network connectivity, and system errors
• Create detailed technical action plans to drive accurate resolutions and build customer confidence
• Document cases thoroughly and contribute to a knowledge base to empower future agents and customers

Required Qualifications

• 2-4 years of experience in a technical product support or troubleshooting role, preferably in SaaS or cybersecurity
• Solid understanding of software architecture, operating systems (Windows/macOS/Android/iOS), and basic networking
• Experience with tools like Zendesk, Confluence, and remote desktop utilities
• A passion for customer satisfaction and building long-term trust
• Ability to explain technical concepts to both expert and non-technical users