Technical Support Specialist

Job Summary

A company is looking for a Technical Support 1.

Key Responsibilities

• Resolve customer concerns related to installation, operation, maintenance, or product compatibility
• Troubleshoot software application issues and recommend corrective actions
• Document recurring technical issues to enhance product quality and support internal processes

Required Qualifications

• Bachelor's degree in Business Administration, Computer Science, or related field; or 4 years of functional experience in lieu of a degree
• Basic understanding of network, server, and software methodologies
• Ability to work independently and collaboratively with minimal supervision
• Willingness to work any shift, including weekends and holidays
• Demonstrated ability to learn quickly and support change management