Technical Support Specialist

Job Summary

A company is looking for a Technical Customer Support T2.

Key Responsibilities

• Serve as the primary point of contact for all technical support inquiries, providing timely responses
• Monitor, route, and categorize incoming support requests while ensuring adherence to SLA requirements
• Maintain and update knowledge bases, document common issues, and contribute to process improvements

Required Qualifications

• 3+ years of experience in technical support level 2
• Strong understanding of software products, APIs, and integrations
• Proven track record in ticket management and customer communication
• Ability to troubleshoot and debug technical issues
• Experience in performance tracking and reporting on support metrics