Travel Supervisor

Job Summary

A company is looking for a During Travel Supervisor.

Key Responsibilities

• Manage colleague performance metrics and conduct alignment meetings
• Assist During Travel Agents in resolving real-time customer issues
• Investigate escalations and recommend process improvements

Required Qualifications

• High School Diploma
• 1 to 3 years of Call Center experience in an advanced Customer Service or Support role
• Proficiency in GDS and CRM systems
• Ability to navigate multiple systems including MS Office and proprietary systems
• Flexibility with scheduling