Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support enterprise customers in achieving their business outcomes using database technologies.

Key Responsibilities

• Develop and maintain strong relationships with key stakeholders at all levels
• Lead customer onboarding and adoption processes to ensure successful implementation of the database
• Oversee and manage key customer projects, ensuring timely delivery and successful outcomes

Required Qualifications

• 5+ years of experience in a customer-facing technical role
• Proven track record of managing and growing a portfolio of large enterprise accounts
• Experience with SaaS, PaaS, or DBaaS products
• Solid understanding of database technologies, particularly distributed SQL, NoSQL, or relational databases
• Understanding of cloud-native technologies, including Kubernetes and public cloud platforms