Federal Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer - Federal.

Key Responsibilities

• Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions
• Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues
• Serve as a technical liaison between federal customers and engineering teams

Required Qualifications

• U.S. Citizenship required (ability to obtain a federal security clearance preferred)
• 5+ years in technical support, TAC, or network/security engineering roles
• Strong expertise in networking (TCP/IP, BGP, OSPF, MPLS, VPNs) and security (Firewalls, IPS/IDS, Zero Trust)
• Experience supporting federal government customers or regulated environments strongly preferred
• Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus