Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Strategy & Operations Manager.

Key Responsibilities

• Lead strategic initiatives to optimize customer engagement and internal processes throughout the customer journey
• Identify operational bottlenecks and design scalable solutions utilizing process improvements and automation tools
• Analyze business metrics related to customer satisfaction and revenue retention, providing insights for decision-making

Required Qualifications

• 5+ years in an Operations and/or Strategy role focused on Professional Services or Customer Success
• Experience with technology-enabled business process transformations and strategic application of AI
• Expertise in analyzing large data sets and building spreadsheet models
• Deep knowledge of Professional Services and Customer Success processes and metrics
• Experience with managing budgets and performing variance analysis