Key Customer Success Manager

Job Summary

A company is looking for a Key Customer Success Manager.

Key Responsibilities

• Track and analyze the User Experience of Key Clients
• Identify risks of client loss and suggest retention methods
• Enhance the Customer Journey and cooperate with other departments to achieve goals

Required Qualifications

• Fluency in English; knowledge of Chinese or Spanish is a plus
• Experience in the international sphere, preferably with clients
• Higher education or incomplete higher education
• Proficiency in computer applications (Internet, G-Suite, MS Office)
• Ability to navigate time-sensitive situations and adapt to changing circumstances