Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager (EMEA) to lead a team of Technical Support Engineers and enhance customer support operations.

Key Responsibilities

• Mentor and develop a team of Technical Support Engineers to effectively resolve complex customer issues
• Manage workflows, escalations, and service level agreements to ensure efficient ticket resolution
• Enhance processes and playbooks to improve team efficiency and customer satisfaction

Required Qualifications

• Proven experience in leading Technical Support Engineers in a startup environment
• Demonstrated ability to hire, develop, and retain talent within a team
• Strong technical background in areas such as Technical Architecture, DevSecOps, Linux, or Kubernetes
• Bachelor's degree or equivalent experience in a relevant field
• Customer-focused mindset with a commitment to quality service delivery