Travel Support Specialist

Job Summary

A company is looking for a Travel Support Specialist.

Key Responsibilities

• Handle daily inquiries from advisors and provide ticketing support
• Research and troubleshoot service desk questions while ensuring timely responses
• Assist Advisors with ticketing processes and serve as backup for Advisor Support Coverage desk

Required Qualifications

• Minimum of 5 years' experience with primary GDS platforms, preferably Travelport+ or Galileo
• At least 2 years' experience with secondary GDS platforms
• Deep knowledge of GDS formats, air ticketing, and international reservation processes
• Travel agent experience is preferred
• Ability to handle difficult situations and escalate issues appropriately