Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor, Individual Underwriting - Remote.

Key Responsibilities

• Lead and develop teams by managing staffing, performance, and growth opportunities
• Drive operational excellence through continuous improvement and effective workflow management
• Contribute to strategic planning and execution by setting team goals and enhancing processes

Required Qualifications

• High-volume call center experience in fast-paced, customer-focused environments
• Proven analytical and reporting abilities, including data analysis and statistical interpretation
• Technical proficiency in Microsoft Office and other business applications
• Experience in supervising teams and managing workforce operations effectively
• Ability to work remotely with access to high-speed internet in the United States or Puerto Rico