Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager.

Key Responsibilities

• Oversee and provide technical guidance to the support staff
• Manage scheduling and ensure 24x7 coverage for support teams
• Lead incident management and ensure adherence to service level agreements

Required Qualifications

• 2-5 years of experience in a Technical Support Engineer or similar role
• Experience in leading and developing technical support teams
• Technical expertise in support operations and customer satisfaction
• Ability to manage multiple projects and adapt to changing business needs
• Understanding of security controls and compliance validation