Licensed Customer Care Agent

Job Summary

A company is looking for a Licensed Customer Care Agent for the late shift.

Key Responsibilities

• Responds to inbound calls, online chats, and emails regarding policy coverage and claims
• Builds rapport with policyholders and assists with policy changes or coverage enhancements
• Maintains understanding of regulations and utilizes multiple technical systems effectively

Required Qualifications

• 2+ years' experience in insurance claims processing or customer support
• Active Property & Casualty (P&C) Producer License
• Must be 18 years or older with a high school diploma or equivalent
• Prior experience in a contact center environment
• Willingness to submit to a background investigation