Customer Experience Professional

Job Title: Customer Experience Pro (Remote – USA)*

Job Type: Full-Time | Remote (USA)

Salary: Starting at $20/hr, with opportunities for advancement
• U.S. Citizens stationed at military bases overseas are welcome to apply.

About Us:
Blue United Sourcing is a specialized staffing firm dedicated to finding top-tier talent for an array of industries. As a veteran-owned company, we demonstrate our commitment to the military community by prioritizing the hiring of military spouses and veterans.

For this role, we are partnering with a forward-thinking company committed to providing exceptional customer experiences through innovative technology.

Position Overview:
As a Customer Experience Pro, you will engage with customers via live video through our partner’s retail platform, assisting them in navigating their in-person shopping experience. Your role is to provide real-time product recommendations, answer questions, and ensure a seamless customer journey. If you are outgoing, personable, and passionate about delivering top-tier service, we’d love to hear from you!

Key Responsibilities:
• Engage with customers via live video to provide product recommendations and assistance.
• Deliver exceptional customer service with professionalism, empathy, and enthusiasm.
• Utilize our technology platform to support customers in their retail shopping experience.
• Build rapport with customers to understand their needs and provide tailored solutions.
• Maintain a professional and presentable appearance on camera.
• Adapt to various customer needs and handle inquiries with efficiency and poise.

Qualifications:
• Demonstrated prior experience in customer service, sales, or related fields.
• Outgoing, personable, and customer-focused attitude.
• Strong verbal communication skills and professional on-camera presence.
• Empathy and the ability to build rapport quickly with diverse customers.
• Agile with technology: Ability to learn and navigate intuitive software with ease
• Ability to work independently in a remote setting with a reliable internet connection.
• Access to a laptop or desktop computer on which to perform the role.
• Ability to work at least one full weekend shift (either Saturday or Sunday) per week.
• All applicants must be authorized to work in the United States without sponsorship.

Benefits will be provided after 90 days.

Why Join Us?
• Competitive starting salary of $20/hr with growth opportunities
• Company-paid training to ensure a successful transition into the role
• Fully remote position with flexible work arrangements
• A chance to make an impact by assisting customers in real-time
• A company culture that values diversity, inclusion, and career development
• Strong support for the military community

Join our team and be part of a dynamic, tech-forward customer service experience! Apply today to help shape the future of retail assistance from the comfort of your home.
• Positions are expected to begin between in September 2025.*

Please reach out to [email protected] with any questions.