Patient Experience Specialist

Job Summary

A company is looking for a Patient Experience Specialist.

Key Responsibilities

• Provide excellent customer service and achieve quality outcomes with a goal of one call resolution
• Support pharmaceutical companies by gathering and entering data from patients, providers, or pharmacies for copay card activation and troubleshooting
• Maintain communication with leadership regarding patient status and program effectiveness while following established guidelines and escalating complex cases as needed

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of 6 months previous call center experience preferred
• Basic computer skills and proficiency in Microsoft products
• Ability to type 30 WPM while conversing
• Experience in a confidential information environment