Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist to guide new account launches through a seamless onboarding process.

Key Responsibilities

• Plan and coordinate logistics for new prospects' onboarding, including scheduling and setup
• Lead communication with stakeholders and departments to ensure deadlines are met
• Create and implement a clear onboarding process tailored to different network levels

Required Qualifications

• 1-3 years of experience onboarding clients in a fast-paced environment
• Proficiency in project management with experience using tools like Asana and Jira
• Experience collaborating with affiliate or agency networks
• Basic knowledge of tracking integration methods such as pixels and postbacks
• Strong understanding of the CTV landscape and marketing ecosystem