Applications Support Analyst

Job Summary

A company is looking for an Applications Support Analyst to provide technical support and ensure application reliability.

Key Responsibilities:

• Provide timely technical support through various channels to ensure effective solutions for users
• Diagnose, troubleshoot, and resolve software and application issues, escalating when necessary
• Collaborate with cross-functional teams to improve solutions and maintain detailed records of issues and resolutions

Required Qualifications:

• 4+ years of experience as an Applications Support Analyst or in a related support position
• Strong understanding of OutSystems, SQL, JavaScript, and CSS
• Ability to work in different time zones and shifts that meet customer availability
• Bachelor's degree in Computer Science, IT, or a related field
• Alignment with the company's Core Values and a passion for technology