Bilingual Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician - Bilingual Spanish/English (TIER 1).

Key Responsibilities

• Provide support via phone, e-mail, and chat to corporate clients for various PC hardware and software applications
• Assist users with troubleshooting issues related to Outlook and Microsoft Operating Systems
• Handle 50-60 issues per day and utilize Active Directory for network password resets

Required Qualifications

• Trade School Certificate or Associate Degree in a related field
• 1 year of experience in a call center or service desk environment
• Knowledge of Windows 7, Windows 10, and Microsoft Office products
• Experience with ticketing systems like ServiceNow
• Proficient use of Microsoft Office applications