Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide assistance and troubleshooting to partners.

Key Responsibilities

• Provide exceptional technical support via telephone, chat, and email
• Document issues and guide customers through standard procedures
• Collaborate with various departments to design solutions and enhance customer satisfaction

Required Qualifications

• 2-3 years of IT Technical Support experience
• Proficient understanding of IT systems and familiarity with support tools
• Self-driven and motivated to develop both personally and as part of a team
• Ability to multitask and prioritize in a fast-paced environment
• Understanding of MSP operations and service delivery models