Transition of Care Associate

Are you a compassionate and detail-oriented individual with a passion for improving the healthcare experience? Aetna is seeking a Transition of Care Associate to join our team and play a crucial role in ensuring the smooth transition of our members from one level of care to another. As a Transition of Care Associate, you will have the opportunity to make a meaningful impact on the lives of our members by coordinating their care and providing support throughout the transition process. We are looking for candidates who possess excellent communication skills, strong organizational abilities, and a deep understanding of healthcare systems. If you are dedicated to making a positive difference in the lives of others, we invite you to apply for this exciting opportunity.

Coordinate care for members transitioning from one level of care to another, ensuring a smooth and seamless experience.
Serve as a primary point of contact for members, healthcare providers, and other stakeholders involved in the transition process.
Communicate and collaborate with various departments within Aetna to gather necessary information and resources for members.
Assess members’ needs and develop individualized transition plans to meet those needs.
Monitor and track members’ progress throughout the transition process, ensuring timely and appropriate care is received.
Educate members and caregivers on available resources and support services to aid in the transition process.
Advocate for members’ needs and address any barriers or challenges that may arise during the transition.
Document and maintain accurate records of all interactions and activities related to the transition of care.
Stay up-to-date on healthcare policies, procedures, and regulations to ensure compliance and appropriate care for members.
Collaborate with healthcare providers and community resources to ensure a comprehensive and coordinated transition of care for members.
Provide support and guidance to members and caregivers during the transition process, including addressing any questions or concerns.
Participate in quality improvement initiatives to enhance the transition of care process and improve member outcomes.
Serve as a compassionate and empathetic representative of Aetna, embodying the company’s values and commitment to improving the healthcare experience for members.

Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.