Enterprise Customer Success Manager

Job Summary

A company is looking for a Contract Enterprise Customer Success Manager.

Key Responsibilities

• Own overall relationship with assigned clients to increase adoption, retention, and satisfaction
• Establish trusted advisor relationships and drive continued value of products and services
• Manage annual renewal processes and identify upsell opportunities

Required Qualifications

• 3-5 years of experience in Enterprise Customer Success
• Domain knowledge in cybersecurity services and testing practices
• Experience partnering with security-focused personas such as CISOs and Security Engineers
• Experience working with Salesforce
• Prior experience managing renewals and interacting with C-level executives