Assistant Director of Customer Service

Job Summary

A company is looking for an Assistant Director, Customer Service.

Key Responsibilities

• Oversee the daily operations of the Student Accounting Services Department and supervise staff
• Educate customers on student financial records, payment policies, and options
• Assist with student receivable accounts and provide customer support regarding billing and payment inquiries

Required Qualifications

• Bachelor's degree in a related field
• 3-5 years of experience in a university or customer service environment
• Working knowledge of practices and regulations concerning Student Accounts
• Intermediate Excel skills for data analysis
• Ability to work independently and collaboratively in a team environment