Contact Center Manager

Job Summary

A company is looking for a Contact Center Manager with Security Clearance.

Key Responsibilities

• Supervise and support a team of 100 Contact Center Agents and 5 Senior Agents
• Provide coaching, mentoring, and training reinforcement to enhance customer service
• Collaborate with clients and peers to ensure operational excellence and improve efficiency

Required Qualifications

• Bachelor's degree (BA/BS) required
• Minimum 2 years of experience as a contact center supervisor
• At least 4 years of call center experience
• Must reside within 50 miles of Reno, NV
• Ability to motivate teams and drive results