Technical Service Desk Analyst

Job Summary

A company is looking for a Technical Service Desk Analyst I to provide first-level technical support remotely.

Key Responsibilities

• Provide first-contact technical support via phone, chat, and ticketing systems
• Utilize remote desktop tools to investigate and resolve technical problems
• Document support interactions and coordinate escalations to appropriate teams

Required Qualifications

• High school diploma/GED or equivalent working knowledge in a similar role
• Knowledge of desktop and mobile devices, network connectivity, and Microsoft Office O365 applications
• Ability to troubleshoot complex issues and interact with various customer levels
• Willingness to work variable shifts and respond to a pager as needed
• Preferred knowledge of Information Technology in a fast-paced environment