Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own the onboarding journey for new accounting firm partners, ensuring smooth adoption
• Build and maintain strong relationships with firm leaders to drive client expansion
• Manage a portfolio of accounts with a focus on increasing onboarding, product usage, and engagement

Required Qualifications

• 3+ years of experience in customer success, account management, or sales, preferably in SaaS, fintech, or payments
• Proven track record of meeting or exceeding growth or expansion targets
• Bonus: experience in the accounting software or payments ecosystem
• Strong relationship-building skills and a natural curiosity to understand customer needs
• Must be legally eligible to work in Canada and based in Canada