Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their Customer Services & Support team.

Key Responsibilities

• Deliver first-tier application support and troubleshoot customer issues
• Conduct initial research and resolution of technical problems
• Manage multiple priorities while providing exceptional customer service

Required Qualifications

• Bachelor's Degree or equivalent technical training and experience
• 2-3 years of recent technical customer service experience
• Basic knowledge of standard web technologies and applications
• Strong time management and organizational skills
• Familiarity with contact center ticketing and service systems is preferred