Contact Center Specialist I – State National (Remote Role-October 2024 Class)

About the position

Responsibilities
• Respond to inbound calls from borrowers and financial institutions.
• Perform outbound calls to insurance companies and agencies to verify insurance information.
• Quickly analyze account history on a proprietary computer system to provide accurate information.
• Meet individual and team performance standards while maintaining good attendance and dependability.
• Show courtesy and professionalism on all calls to ensure a positive customer experience.
• Perform insurance verifications via outbound calls and the internet.

Requirements
• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Strong customer service orientation with active listening skills and a high attention to detail.
• Professional verbal and written communication skills.
• Ability to solve routine problems using established procedures.
• Ability to type a minimum of 25 WPM.
• Intermediate computer skills.

Nice-to-haves
• Prior experience with auto insurance or collateral protection insurance.

Benefits
• Multiple health, dental, and vision insurance plan options.
• Optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• Paid Time Off (PTO).
• Corporate holidays and floating holidays.
• Parental leave.
• Hybrid working schedules of 3 days in the office and 2 days remote.