Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to lead a high-performing team in a remote environment.

Key Responsibilities

• Oversee daily activities of the Client Services teams, providing guidance and leadership
• Champion exceptional service standards through training and coaching
• Act as an escalation point for major incidents and ensure prompt resolution and communication

Required Qualifications

• Minimum of 5 years of leadership experience in a Contact Centre environment
• Bachelor's Degree or 5+ years of relevant experience
• Experience managing a diverse, high-performing team in a global remote work environment
• Previous experience with Zendesk or similar ticketing platforms is a plus
• Passion for mentoring and developing team members